These training videos will get your helpdesk staff up to speed on how to resolve common issues
with Google Apps.
Coming soon!
What's covered:
- Foundations of email delivery (DNS, propagation, MX records, DNS tool)
- Spam concepts (SPF, DKIM, Google's spam system)
- How to read message headers and identify message delays, spam classification, and permanent vs. temporary bounce messages
- The difference between the whitelist and inbound gateway in the administrator control panel, and when to use each
- How to disable Gmail's spam filter
- Case examples throughout the session to help you troubleshoot effectively
Duration: TBD
Coming soon!
Google Calendar Training
What's covered:
- Learn how to use the .ics file to troubleshoot calendar issues
- Links to tools, resources, and documentation including our Google Calendar Support Template
- Case examples and exercises to help you troubleshoot effectively
Duration: Approximately 11 minutes.
Google Groups Training
What's covered:
- The top 5 issues users encounter with Google Groups, including bounced states and messages classified as spam.
- How to use Telnet tests to troubleshoot groups issues and gain greater insight into root cause
- Case examples and exercises to help you troubleshoot effectively
Duration: Approximately 11 minutes.
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