User GuidesUse these guides to help your users learn Google Apps quickly and efficiently. Some
guides are Google documents that you can copy and then use as templates for creating
customized documents for your users.
Our Apps Learning Center includes all our user guides
Point users to our ready-to-use guides
- Send users to our public Apps Learning Center, where they'll always find the latest versions of our user guides.
- Or, add links to any of our guides below to your own support site. As we update the guides, your guides are updated, too!
Customize guides for your support site
- Deploy your support site using our Apps Learning Center template, which includes all our user guides. You can then copy and customize many of the guides for the site (follow the instructions in the template).
- Copy and then customize any of the "customizable" guides below, and add links to them on your own support site.
Note: If you customize a guide, it won't be automatically updated if we make changes to the public version.
Gmail
| Guide |
Description |
| Gmail basics (customizable) |
How to send a message, reply to or forward a message, add attachments, and print a message. |
| Set up Gmail features (customizable) |
How to set up Gmail with a signature, labels to organize messages (similar to folders), and filters to automate what happens to specific types of messages. |
| Gmail keyboard and search shortcuts (PDF) |
How to use a computer keyboard to perform almost any task in Gmail, and how to use powerful Google Search to find any message. |
| What's different about Gmail (customizable) |
Key features that make Gmail different from other mail applications like Microsoft Outlook and Lotus Notes. |
| What's not available in Gmail (customizable) |
Describes a few features that users might be used to in Microsoft Outlook or Lotus Notes but that aren't available in Gmail. |
| Recommended Gmail Labs |
Key Gmail Labs that might be useful to users. |
| Gmail for Administrative Assistants (PDF and customizable versions) |
For users who manage others' email. Instructions for setting up delegated Gmail, tips to improve efficiency, and more. Print this reference guide out and place it on each administrative assistant's desk the morning they go live!vvv |
Gmail switch guides
| Guide |
Description |
| Life after Microsoft Outlook® (PDF) |
Maps key features in Microsoft Outlook ® with similar features in Gmail. Print this reference guide out and place it on each user's desk
the morning they go live!
|
| Life after Lotus Notes (PDF) |
Maps key features in Lotus Notes® with equivalent features in Gmail and Google Calendar. Print this reference guide out and place it on each user's desk the morning they go live! |
Google Calendar
| Guide |
Description |
| Calendar basics (customizable) |
How to schedule a meeting, invite participants, add attachments to an invitation, and print a calendar.
|
| Set up Calendar |
How to set up reminders, share a calendar, view another user's calendar, and create additional calendars. |
| What's not available in Google Calendar (customizable) |
Describes a few features that users might be used to in Microsoft Outlook or Lotus Notes but that aren't available in Gmail. |
| Recommended Calendar Labs |
Key Calendar Labs that might be useful to users. |
| Google Calendar for Administrative Assistants (PDF and customizable versions) |
For users who manage others' calendars. How to set up delegated Google calendars, tips to improve efficiency, and more. Print this reference guide out and place it on each administrative assistant's desk the morning they go live! |
Contacts
| Guide |
Description |
| Contacts basics (customizable) |
How to add and edit contacts, use auto-complete, and use the contacts picker.
|
| Contact groups and mailing lists (customizable) |
How to use contact groups to organize contacts and as personal mailing lists to send email and meeting invitations to groups. |
Chat
| Guide |
Description |
| Chat basics (customizable) |
How to use Google Chat to send instant messages.
|
Tasks
Google Drive & Docs
| Guide |
Description |
| Docs basics (customizable) |
How to create, edit, and share a document.
|
| Spreadsheets basics (customizable) |
How to access, create, edit, and share a spreadsheet. |
| Presentations basics (customizable) |
How to access, create, edit, and share a presentation. |
| Google Drive basics (customizable) |
An overview of the new Google Drive list for organizing, finding, and sharing documents and files of any type. |
Google Sites
| Guide |
Description |
| Sites basics (customizable) |
How to access, create, edit, and share a site.
|
Google Groups
| Guide |
Description |
| Google Groups basics (customizable) |
How to join, create, and manage groups; and how to use groups to share content.
|
Importing data
Mobile user guides
| Guide |
Description |
| Mobile Setup Guide for BlackBerry® (GBES) (customizable) |
Use this guide if you are using Google Apps Connector for BlackBerry® Server (GBES). Instructions on setting up your BlackBerry® to access Google Apps using GBES. |
| More mobile setup guides |
Visit the Google Apps Learning Center for more information about setting up mobile phones, including Adroid, iPhone, BlackBerry, and Windows Phone.
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