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User Guide Templates


Here are templates for user guides and other documents that you can easily customize for your organization. Learn more about customizing templates

By copying any of our templates, you are agreeing to the Disclaimer for Using Google Templates and the Guidelines for Using Google Brand Features.


General Guides & FAQs
 Template Description
Quick Start Guide Two-page guide to help users log in to their Google Apps accounts for the first time.

Includes basic instructions for using email and calendar.
Getting Started Guide Includes information about:
  • Logging in to Google Apps
  • Verifying migrated data (if applicable)
  • Migrating data from Outlook (if applicable)
  • Understanding the basic differences between Google Mail and other email programs
  • Using Google Mail, Calendar, Talk, and Tasks
Getting Started Guides - By Feature Most of same content in the Getting Started Guide, but with each major section as a separate template document.  Use these modules as standalone "getting started" guides for each feature, or combine them to create your own user guide.
Google Apps FAQ A list of questions that new users often ask about using Google Mail, Calendar, and Contacts; and about using Google Apps with mobile devices.

Intended as a "repository" from which you can pull out questions into your own FAQ.
Recommended Gmail and Calendar Labs A list of Gmail and Calendar Labs that are especially useful for enterprise users. Use this template only if you're enabling Labs for your users.


Transition Guides

 Template Description
New Life after Lotus Notes® Maps key features in Lotus Notes® with equivalent features in Gmail and Google Calendar. Also includes power tips. Helps former Notes users quickly make the switch to Google Apps.

Print this reference guide out and place it on each user's desk the morning they go live!
Transitioning to Google Apps from Microsoft® Outlook Maps key features in Microsoft® Outlook with similar features in Google Apps Mail, to help users quickly make the transition to their new email system. 

Note: If you are enabling Google Mail Labs and Google Talk for your users, you can use the PDF version of this document, which requires no customization.


Role-Specific User Guides

 Template Description
Google Calendar & Email FAQ for Administrative Assistants This guide is for administrators or coordinators who manage others' calendars and email.


Mobile User Guides

 Template Description
Mobile Setup Guide for BlackBerry® (GBES) Use this guide if you are using Google Apps Connector for BlackBerry® Server (GBES). Includes instructions on setting up your BlackBerry® to access Google Apps using GBES. With GBES, you can access your Google Apps email, contacts, and calendar using native BlackBerry® applications.
Mobile Setup Guide for BlackBerry® (no GBES) Use this guide if you are not using Google Apps Connector for BlackBerry® Server (GBES). Includes instructions on installing and using Google Apps applications (Gmail and Calendar Sync) on to your BlackBerry® device.



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